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E-commerce: exploring every opportunity
By integrating our warehousing and pick and pack experience with a purpose-built e-commerce system, our clients are able to extend and enhance sales without logistical overheads or additional administrative burden, yet often with greatly enhanced profit margins.
Our e-commerce engine is modern, reliable and fully integrated with our manufacturing, stock and accounting systems.
E-commerce facilities are skinned (themed) using the client's corporate design so that the customer experience is consistent in look and feel. End-users create a secure account in which their card and delivery address information is stored so they only need to enter this data once - the first time they make a purchase. Subsequent purchases really are convenient, one-click transactions, and far safer as confidential information is only entered once, eliminating the risk of identity theft through key-logging or other kinds or spyware.
Quality of service
The single most important aspect of e-commerce is trust - when your customers can trust you, your site and your service, they will come back. This is why we ensure that online orders received before 3pm will ship the same day, and every transaction is confirmed automatically by e-mail. Stock levels are constantly updated in the shopping basket so your customers never feel let down, and both sales and stock information are readily available to clients through our suite of real-time reports so you can monitor exactly how your
sales are progressing.
Of course, with online sales there will always be queries about deliveries, credit card transactions and so on. Our customer services department can extend your operation to handle all end-user enquiries so you can maintain a professional relationship with your customers without needing to staff or maintain a call centre.
Finally, since we are collecting valuable data on your behalf about your customers and their preferences, why not make use of our postal and e-mail marketing services? We ensure legal compliance for e-shot marketing, so when a customer opts in to receive promotional materials you can keep them informed of new products, special offers or upgrades that may interest them.
By integrating our warehousing and pick and pack experience with a purpose-built e-commerce system, our clients are able to extend and enhance sales without logistical overheads or additional administrative burden, yet often with greatly enhanced profit margins.
Our e-commerce engine is modern, reliable and fully integrated with our manufacturing, stock and accounting systems.
E-commerce facilities are skinned (themed) using the client's corporate design so that the customer experience is consistent in look and feel. End-users create a secure account in which their card and delivery address information is stored so they only need to enter this data once - the first time they make a purchase. Subsequent purchases really are convenient, one-click transactions, and far safer as confidential information is only entered once, eliminating the risk of identity theft through key-logging or other kinds or spyware.
Quality of service
The single most important aspect of e-commerce is trust - when your customers can trust you, your site and your service, they will come back. This is why we ensure that online orders received before 3pm will ship the same day, and every transaction is confirmed automatically by e-mail. Stock levels are constantly updated in the shopping basket so your customers never feel let down, and both sales and stock information are readily available to clients through our suite of real-time reports so you can monitor exactly how your
sales are progressing.
Of course, with online sales there will always be queries about deliveries, credit card transactions and so on. Our customer services department can extend your operation to handle all end-user enquiries so you can maintain a professional relationship with your customers without needing to staff or maintain a call centre.
Finally, since we are collecting valuable data on your behalf about your customers and their preferences, why not make use of our postal and e-mail marketing services? We ensure legal compliance for e-shot marketing, so when a customer opts in to receive promotional materials you can keep them informed of new products, special offers or upgrades that may interest them.
Digital Software Distribution
With the advent of broadband, delivery of software direct to the consumer has become a reality. Working with digital rights management leaders Macrovision, The Producers developed a completely secure delivery and unlocking system that allows clients to sell software, add-ons and upgrades via the Internet through a reliable and easy to use system that benefits both the end-users and your bottom line - with virtually no cost of sale, downloads can be twice as profitable as boxed product.
The System Manager: administration made easy
To make the management of your e-commerce as efficient as possible, we have developed an Internet-based program called the System Manager. Thanks to clear and well-designed screens, you can update product information, set prices in different currencies, maintain download information for software products and much more.
The System Manager also incorporates a number of other facilities such as the Reports Suite, where you can get instant summary or details reports on anything we do for you, and the customer services systems we use to ensure your customers receive the best service at all times.
With the advent of broadband, delivery of software direct to the consumer has become a reality. Working with digital rights management leaders Macrovision, The Producers developed a completely secure delivery and unlocking system that allows clients to sell software, add-ons and upgrades via the Internet through a reliable and easy to use system that benefits both the end-users and your bottom line - with virtually no cost of sale, downloads can be twice as profitable as boxed product.
The System Manager: administration made easy
To make the management of your e-commerce as efficient as possible, we have developed an Internet-based program called the System Manager. Thanks to clear and well-designed screens, you can update product information, set prices in different currencies, maintain download information for software products and much more.
The System Manager also incorporates a number of other facilities such as the Reports Suite, where you can get instant summary or details reports on anything we do for you, and the customer services systems we use to ensure your customers receive the best service at all times.
“The Producers’ online provision and management of our payable download products has been first class – efficient, secure, technically sound and a definite hit with our customers”
Alex Ford, Publishing Director, Just Flight
Click here to read the Just Flight case study
Alex Ford, Publishing Director, Just Flight
Click here to read the Just Flight case study